The Modern Customer Podcast Powering Connected Customer Conversations with Agentic Voice AI
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Feb 17, 2026 Ali Ture, a senior data and AI leader who builds enterprise conversational AI, discusses agentic voice AI that connects conversations to action. He explains why preserving context across channels matters. He outlines frameworks like AI receptionists, knowledge hubs, and the automate-assist-analyze flywheel. He also covers how AI and humans will split work as systems scale.
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Context Is The Missing Customer Layer
- Context, not just data, is the missing piece in customer interactions across channels.
- Agentic AI can coordinate people, processes, and tools to provide that context quickly.
Braces Example Shows Lost Context Pain
- Ali shares a personal example about rescheduling dental appointments for his teenagers with braces.
- He explains repeated friction where callers must re-explain history and insurance on every call.
Orchestrate Actions, Not Only Interactions
- Do connect automated interactions to downstream systems of outcomes, not just channels.
- Without orchestrated follow-up actions, automation yields limited customer value.