The Customer Experience Landscape with Ozkan Demir

The CX Goalkeeper had the great opportunity to interview Ozkan Demir.

LinkedIn Headline: Chief Executive Officer - Pisano

Highlights:

• 00:00 Game Start

• 00:50 Ozkan's Introduction

• 02:20 Ozkan's Values

• 04:30 His view of the CX landscape "The Total Experience"

• 06:49 Key ingredients for such a great success story

• 13:03 What are customers asking to Pisano?

• 15:11 The role of the team and some insights to nurture it

• 20:20 Coach or teammate?

• 20:50 What we are discussing in 10 years about Customer Experience?

• 25:33 Ozkan's contact details

• 28:28 Ozkan's "non" book suggestion

• 30:25 Ozkan's Golden Nugget

… and much more

find more on www.cxgoalkeeper.com/OzkanDemir

Guest's Contact Details:

• https://www.linkedin.com/in/ozkanaykutdemir/

• Pisano friends

• https://twitter.com/ozkanaykutdemir

Thank you, Ozkan.