Ian Golding is the executive director, knowledge and academics, at The Customer Institute, an independent not for profit institution focused on best practice in customer experience.
Ian is a well known global speaker and adviser on CX - he was recently ranked the #2 most important CX influencer in the UK by CX magazine and he can often be found jetting around the world to deliver keynotes and run workshops. He is speaking in this episode from the sidelines of the WOW CX Summit in São Paulo, Brazil where he was the keynote speaker on March 4th 2020.
https://customer-institute.org/
https://www.wowsummit.com.br/
https://www.linkedin.com/in/iangolding/
