Bonus Episode: How 8 CX Leaders Are Making AI Work—Right Now

In this Bonus episode of the CX Mixer, host Larry Thoma explores the fast-changing world of AI-powered customer experience with leaders from Glossier, Dr. Squatch, Caraway, Bobble Bar, 32 Degrees, True Classic, and Wyze. Guests share real world examples of using AI—from personality-driven chatbots to fraud prevention and sales support—while balancing automation with the human touch. The conversation highlights key challenges, best practices, and practical strategies for scaling AI, preserving brand voice, and delivering better CX. Tune in for actionable takeaways on future-proofing your cx strategy with artificial intelligence.

Timestamps
0:00 – Intro & Episode Overview
01:00 – Brianna on AI in Commerce & Chatbots
06:00 – Human vs. AI: High-Touch Experiences
12:00 – Kayla on Scaling CX & Phone Automation
21:00 – Dr. Squatch’s AI Chatbot & Sales Use Cases
33:00 – Bobble Bar: Onboarding & Social AI
44:00 – Caraway: Strategy & Vendor Evaluation
55:00– True Classic: AI for Repetitive Tasks & Training
1:07 – Wyze: Deep Integration & Pre-Sales AI
1:19 – Glossier: Triage, Sales, & Community AI
1:29 – Wrap-Up & Fun Takeaways

Socials
Larry:https://www.linkedin.com/in/larrythoma/
Brianna:https://www.linkedin.com/in/breanna-moreno-183a8459/
Caela:https://www.linkedin.com/in/caela-castillo-29a73770/
Tess:https://www.linkedin.com/in/tasnuva-awal/
Maritza:https://www.linkedin.com/in/maritza-mejia-46129b56/
Nancy:https://www.linkedin.com/in/nancy-gurd-17b67a209/
Jordan:https://www.linkedin.com/in/jordangesky/
Logan:https://www.linkedin.com/in/logandunn/
Cati:https://www.linkedin.com/in/cati-brunell-brutman-5355b04a/