Silver Lining for Learning

Partners in a Sandbox: Interdisciplinary Teams Addressing Educational Challenges and Possibilities

Feb 28, 2026
Isaac Kwakye, a state higher-education leader focused on equitable access and completion. Patricia Mangeol, a research and digital learning lead who builds R&D partnerships using design and tech. They discuss redesigning outreach around student motivation, partnerships that prototype and scale new supports, and the promises and equity risks of AI for learner guidance and labor-market preparation.
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ANECDOTE

Changing The Narrative Pilot At Central Washington

  • Washington Student Achievement Council, Central Washington University, and Sandbox ran Changing the Narrative to tackle low college enrollment despite generous aid.
  • The year-long pilot targeted first-generation and Hispanic students, prototyped student-centered outreach, and tested messages and channels that actually resonate.
INSIGHT

Motivation Trumps Information For College Decisions

  • Student disengagement often reflects lack of conviction about value, not apathy; education is an identity and time investment that students reassess amid economic and AI-driven labor changes.
  • Sandbox shifted focus from information delivery to motivation and perception, addressing doubts and misconceptions as barriers to enrollment.
ADVICE

Use Chatbots To Put Counselors In Students' Pockets

  • Try meeting students where they actually are by using phone-first channels and AI-enhanced chatbots to provide timely, scaled guidance.
  • Washington's OtherBots deliver counselor-like answers outside office hours to students who lack well-resourced family or school supports.
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