Becker’s Healthcare Podcast Qualenta Kivett, Executive Vice President and Chief People and Talent Officer at Tampa General Hospital
Mar 25, 2026
Qualenta Kivett, EVP and Chief People and Talent Officer at Tampa General Hospital, leads workforce development and talent strategy. She talks about using ambient listening and AI to reduce documentation burden. She discusses AI governance and involving bedside staff in solutions. She highlights expanding research partnerships and a new recognition platform to uplift staff.
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Ambient Listening Lets Clinicians Focus On Patients
- Ambient listening removes documentation burdens so physicians can be fully present with patients during visits.
- The device extracts key discussion points (with patient consent) and uploads them to the electronic medical record, cutting hours of manual note-taking into quick verification.
Upskilling Demand Is Rising And Institutions Must Invest
- Team members have a growing appetite for education and upskilling in clinical and technology domains.
- Tampa General offers tuition and skills reimbursement plus classes through the USF–TGH People Development Institute to meet that demand.
Pair Strong AI Governance With Frontline Participation
- Establish AI governance and invite frontline staff into solutioning to ensure efficacy, ethics, and usability.
- Tampa General uses formal governance led by Dr. Nish Patel and Scott Arnold and involves bedside experts in pilot and design decisions.