#832: Akeneo CEO Romain Fouache on building and maintaining trust while scaling up AI adoption

What if the biggest risk in the AI era isn't falling behind the technology, but getting ahead of your customers' trust?

Agility requires a constant feedback loop between technological innovation and customer sentiment. It demands that we not only deploy new tools like AI, but also actively listen and adapt to how our customers are actually experiencing them.

Today, we're going to talk about the delicate balance brands must strike in the age of AI. It’s not just about implementing the latest generative AI tools into the shopping experience; it’s about doing so in a way that builds, rather than erodes, the customer trust and loyalty you’ve worked so hard to create.
To help me discuss this topic, I'd like to welcome, Romain Fouache, CEO at Akeneo.
About Romain Fouache

Romain is as passionate about technology as he is about solving the customers’ biggest problems and brings more than 20 years of experience scaling category defining B2B technology companies. Most recently, he led operations and sales as COO and then CRO of the leading AI software vendor Dataiku. Romain is a graduate from Ecole Centrale Paris and holds an MBA from NYU Stern.

Romain Fouache on LinkedIn: https://www.linkedin.com/in/romain-fouache/

Resources

Akeneo: https://www.akeneo.com

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