High Output Management Chapter 9
16 snips
Jan 1, 1970 Discussion of three ways workplaces steer behavior: market forces, contracts, and culture. Exploration of why pricing fails for collaborative work and when supervision is needed. Tips on building culture through hiring, onboarding, and shared experience. Ways to diagnose capability versus motivation and how to craft environments that unlock intrinsic drive.
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When Market Versus Contract Fits
- Market mode works when value can be given a clear dollar price and parties act in self-interest.
- Contracts fit recurring but hard-to-price work and require supervisory monitoring and rules.
Culture Works When Rules Can't
- Cultural control prevails when environment is ambiguous and group interest must trump self-interest.
- Managers build culture by articulating values and, crucially, modeling them by example.
Match Control Mode To Job And Motivation
- Match control mode to individual's motivation and the CUA (complexity, uncertainty, ambiguity) of the job.
- Start new hires in low-CUA, well-defined roles and promote as they absorb company methods and culture.
