21 Hats Podcast

Dashboard: Finding Employees Is Harder than Finding Customers

13 snips
Nov 28, 2025
Rob Levin, co-founder of Work Better Now and author of The New Talent Playbook, dives into the talent crisis affecting small businesses. He explains that recent layoffs don’t necessarily yield the right hires for smaller firms. Levin highlights the importance of a purposeful company culture and effective employer branding to attract talent. He advocates for paying competitive wages and emphasizes upskilling and internal mobility over mere salary increases. Additionally, he champions remote work, urging a focus on outputs rather than physical presence.
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ADVICE

Manage Your Employer Brand Publicly

  • Check your Glassdoor presence and address low scores rather than ignoring them.
  • Encourage current employees to post honest reviews or fix real cultural problems driving negative feedback.
ANECDOTE

Fixing A Bad Glassdoor Score

  • Rob Levin found his company's Glassdoor score lower than expected and asked employees to post honest reviews.
  • That action improved their score, but he warns to fix accurate cultural problems instead of gaming reviews.
INSIGHT

The 'Talent Crisis' Means Top Performers

  • The talent crisis is specifically about finding really good people who embrace change and ownership.
  • Those candidates are rarer and more critical than general hires or high-salary AI talent.
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