Health On The Line Ambulance services: the canary in the coalmine for NHS pressures
22 snips
Sep 3, 2025 In this engaging discussion, Anna Parry, Managing Director of the Association of Ambulance Chief Executives, Simon Weldon, Chief Executive of South East Coast Ambulance Service, John Martin, Chief Executive of South Western Ambulance Service, and Sarah Walter from the NHS Confederation tackle the pressing challenges of the ambulance sector. They delve into the implications of the NHS’s 10-Year Health Plan, the need for digital integration, and innovative care models aimed at improving community health, all while addressing critical winter challenges for urgent care.
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Change While Delivering Core Service
- Delivering the 10-year ambitions requires changing while maintaining daily service delivery.
- John Martin likens it to redesigning a plane mid-flight: transformation must happen while we 'fly the plane'.
Prioritise Digital Integration
- Prioritise digital integration to share patient data across systems and reduce repetition.
- Reconcile organizational sovereignty so systems stop 'ploughing their own furrow' and enable joined-up care.
Two Patient Groups Require Different Responses
- Ambulance services must segment patients into high-acuity regional responses and lower-acuity neighbourhood-managed care.
- The neighbourhood-embedded care model will better serve frail and mental health patients than one-size regional responses.