McKinsey Talks Talent The future of work is agentic
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Jun 3, 2025 Join Jorge Amar, a Senior Partner at McKinsey and an AI workforce expert, as he explores the rapidly evolving dynamics between humans and AI agents in the workplace. He discusses the rise of agentic AI and its transformative potential in sectors like IT and HR, enhancing both productivity and collaboration. Jorge highlights the need for reskilling and leadership adaptation to navigate these changes, while emphasizing the importance of maintaining human empathy in customer interactions. Discover how organizations can prepare for this fascinating future!
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Steps to Create AI Agents
- Create AI agents by first defining business needs, then training them with accurate domain data and expert knowledge.
- Use skilled prompt engineering to tune agents for precise understanding and task execution.
HR’s Role in Agentic Workforce
- Managing a hybrid human and agentic workforce requires collaboration between IT, business units, and HR.
- HR plays a key role in change management to help employees accept AI integration and new work dynamics.
AI Agents as Digital Workforce
- AI agents act as a parallel digital workforce that can replace or augment human work.
- Adoption challenges include trust issues and the need for leadership to role model AI integration.