From UX to PX: Designing People-Centred Workplaces with Megan Trotter

In this episode of The Plumm Pod, host Georgia is joined by Megan Trotter, a Senior People Experience Partner whose journey from architecture and UX design into PX is both inspiring and insightful. They dive deep into what people experience (PX) truly means and how it shifts the traditional HR narrative into something more human, design-led, and impactful. Whether you’re a seasoned HR professional or someone eager to introduce more creativity into the employee experience, this episode will reshape how you think about the world of work.Chapters:00:00 – The Human Cost of Poor Work Experiences00:44 – Meet Megan Trotter: From Architecture to PX02:15 – Discovering PX Through UX04:25 – What Is People Experience (PX)?06:13 – Why PX Matters for Engagement and Motivation08:28 – Skills to Transition from Traditional HR to PX10:21 – Start Small: Workshops, Discovery & Listening12:15 – From Transactions to Meaningful Experiences14:32 – Involving Employees in the Design Process16:24 – Megan’s Transition Into People Experience19:58 – The Power of Human Connection in PX21:10 – Challenges of PX in Scaling Businesses23:42 – Time Investment vs. Long-Term Impact25:22 – Design Tools: Frameworks, Personas & Feedback27:45 – When the Product Misses the Mark31:53 – Communication as an Experience33:22 – Advice to a Younger Megan: Courage & Curiosity