Becker’s Healthcare Podcast Driving Efficiency, Culture, and Regional Growth at Connecticut Children's with James E. Moore
Mar 1, 2026
James E. Moore, system chief medical officer and practicing neonatologist leading Connecticut Children’s clinical network. He talks about boosting clinic and OR efficiency to grow volume. He describes tackling financial pressures while diversifying care into preventive, home, and value-based models. He highlights culture and retention work and plans for regional centers of excellence like cellular and gene therapy and fetal care.
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Boosting Clinic Volume With Space Dashboards
- Connecticut Children's increased clinic volume by 14% in five specialties by tracking and repurposing underused clinic rooms across divisions.
- They built dashboards to monitor room utilization and proactively reallocated spaces for clinician absences, vacations, and cross-specialty use.
Treat Clinic Rooms As Flexible Touchdown Space
- Do treat clinic rooms as flexible touchdown spaces rather than single-specialty assets to expand capacity without new construction.
- Implement utilization dashboards and proactive scheduling to repurpose rooms when clinicians are in-hospital or on vacation.
Increase OR Throughput By Extending Sessions
- Efficiency gains in ambulatory surgery mirrored outpatient clinic improvements, reducing OR backlogs in urology and ENT.
- They extended OR sessions and reorganized staffing to increase case throughput without large additional FTEs.