Why Is It So Hard To Use My Flight Credits?

During the past couple of years, you might have had to cancel a few holidays, and for many of us that means we received flight credits for those trips we simply couldn't take. 

In fact, so many of us are in this position, it turns out that the airlines are currently sitting on billions of dollars of our money - so why does it seem so difficult to try and book a new trip using these credits now things are getting back to normal?

The Quicky speaks to a woman who got stuck with flight credits early on in the pandemic that she still hasn't been able to use, a travel expert, and a consumer affairs guru to find out if and how you can ever actually get your money's worth.

CREDITS 

Host: Claire Murphy

With thanks to:

Tys - Booked tickets to Melbourne pre-pandemic but had to cancel due to Covid-19 and has spent months trying to get her money back

Julia Steward - Head of Policy & Government Relations at Choice

Brett Jardine - Managing Director of the Council of Australian Tour Operators (CATO)

Producer: Claire Murphy

Executive Producer: Siobhán Moran-McFarlane

Audio Producer: Jacob Round

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