Roger Miles, UK Finance Academy’s culture and conduct guru, on what regulators and finance firms are getting wrong in their efforts to police bad behaviour

Today’s guest outlines how he believes UK markets watchdog the Financial Conduct Authority is falling short in its efforts to clamp down on poor behaviour amongst City bosses. He details what regulators are doing now to more closely track the culture of financial institutions under their watch, and what the firms in question are getting wrong in their response. And he explains how behavioural science could be applied to the UK regulatory framework to better facilitate compliance with the rules.

These are all subjects close to his heart. Because Roger Miles is a behavioural risk expert with a PhD in the psychology of regulatory design. Since 2016, he has led lobby group UK Finance’s Conduct and Culture Academy as it’s co-founder and faculty leader.