
The Founder to Fortune Podcast How to Sell to a CISO
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Apr 10, 2025 Pavi Ramamurthy, the Global CIO and CSO of Blackhawk Network, shares over 20 years of security expertise. He discusses balancing security risks with business goals, urging startup founders to foster genuine conversations with CISOs. Insights on the true costs of vendor switching reveal that perception is crucial, while the rise of shadow AI mimics earlier IT trends. Ramamurthy emphasizes the power of CISO communities, challenges of vendor selection, and why 'best-of-suite' often prevails in decision-making. His mantra? "Know your CISO!"
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Show Migration Path for Replacement
- Startup founders must present a seamless migration plan when displacing incumbent solutions.
- Without clear migration support, even a better product struggles to justify the switch.
Training Inertia Blocks Switches
- The engineering team trained extensively on existing solutions and quickly managed incidents internally.
- Reverting to a new tool means retraining, which lowers enthusiasm for change.
Detail Full TCO and Support
- Vendors should explain total cost of ownership including implementation and migration effort.
- Founders must offer hand-holding support through onboarding to show realistic timelines and ROI.

