The Founder to Fortune Podcast

How to Sell to a CISO

13 snips
Apr 10, 2025
Pavi Ramamurthy, the Global CIO and CSO of Blackhawk Network, shares over 20 years of security expertise. He discusses balancing security risks with business goals, urging startup founders to foster genuine conversations with CISOs. Insights on the true costs of vendor switching reveal that perception is crucial, while the rise of shadow AI mimics earlier IT trends. Ramamurthy emphasizes the power of CISO communities, challenges of vendor selection, and why 'best-of-suite' often prevails in decision-making. His mantra? "Know your CISO!"
Ask episode
AI Snips
Chapters
Transcript
Episode notes
ADVICE

Show Migration Path for Replacement

  • Startup founders must present a seamless migration plan when displacing incumbent solutions.
  • Without clear migration support, even a better product struggles to justify the switch.
ANECDOTE

Training Inertia Blocks Switches

  • The engineering team trained extensively on existing solutions and quickly managed incidents internally.
  • Reverting to a new tool means retraining, which lowers enthusiasm for change.
ADVICE

Detail Full TCO and Support

  • Vendors should explain total cost of ownership including implementation and migration effort.
  • Founders must offer hand-holding support through onboarding to show realistic timelines and ROI.
Get the Snipd Podcast app to discover more snips from this episode
Get the app