WBSP596: Grow Your Business by Understanding ServiceNow’s Capabilities, an Objective Panel Discussion

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ERPs have historically overlooked the requirements of IT teams. However, it's important to acknowledge that industries heavily reliant on ERPs may possess smaller IT teams. On the contrary, in other sectors, particularly those without extensive inventories, IT teams could essentially constitute the entire operations team.Just as IT industries have faced neglect, other crucial teams like security or legal ops have also been overlooked. Furthermore, the needs of field services and asset management may significantly differ for organizations focused on IT, as seen in sectors such as telecom, media, data center, or printing. So, where does ServiceNow fit in, and how does it distinguish itself from other competing technologies?

In today's episode, we invited a panel of industry experts for a live discussion on LinkedIn to conduct an independent review of ServiceNow’s capabilities. We covered many grounds, including where ServiceNow might be a a fit in the enterprise architecture and where it might be overused. Finally, they analyze many data points to help understand the core strengths and weaknesses of ServiceNow.

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