
Growing Your Firm | Strategies for Accountants, CPA's, Bookkeepers , and Tax Professionals Why Accounting Firm Owners Burn Out (And How to Fix It with Better Operations)
Mar 10, 2026
Chase Damiano, Founder and CEO of Human at Scale who builds operational systems for accounting firms. He explains how weak infrastructure and rework fuel burnout. He covers 360° ops audits, building a business operating system with KPIs and playbooks, and behavioral shifts that stop CEOs from becoming bottlenecks.
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Scaling Nitro Cold Brew Taught Operational Lessons
- Chase built operations experience as COO of a nitro cold brew startup that became the nation's largest office provider on the East Coast.
- That multi-line, vertically integrated scaling taught him real-world operational lessons he later applied to firms.
Begin With A 360° Operations Audit
- Start with a 360° operations audit: leadership interviews, financial analysis, tech-stack review, and frontline conversations.
- Prioritise identified blockers in a strategic roadmap so solving one blocker unlocks fixes for others.
Deploy A Customized Operating System
- Implement a custom business operating system to standardize KPIs, meeting rhythms, and documented processes across client and internal workflows.
- Use the OS to recruit team buy-in, reduce founder dependency, and create capacity to solve harder problems.














