This New Way

Owning the Manager Role: How to Set Expectations and be “Super F*cking Clear” with Melissa and Johnathan Nightingale (founders of Raw Signal Group)

Mar 11, 2021
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ADVICE

Show Practical Tools Fast

  • Teach managers a tool on Tuesday and have them apply it on Wednesday to build credibility.
  • Show practical wins quickly so skeptical leaders lean in and adopt better practices.
ANECDOTE

Caring Without Accountability Backfired

  • Jonathan overcorrected by being overly caring and avoided accountability with his team.
  • He discovered strong relationships without accountability left the team ineffective and recalibrated toward clear commitments.
INSIGHT

‘Not A Fit’ Often Means Missing Explicit Expectations

  • 'Not a fit' often hides unspoken assumptions a manager never articulated.
  • A competent manager clarifies expectations so diverse employees don't suffer from assumed shared context.
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