Sales process mapping: What is it and how to use it to drive growth

Robert Elliott is the founder and owner of Resilient Sales Coaching with over 30 years of sales and management experience.

In this episode, he shares his thoughts and perspectives on sales process mapping, why it is critical to a business, and how you can use it to drive business growth. Insights he shares include:

The different types of sales processes in a business
Why you need to engage in sales process mapping
How to do sales process mapping
How to track measure and manage the process
Common mistakes to avoid when doing sales process mapping
Why gaining feedback is all about the customer journey
How to train yourself to be empathetic
and much much more...