TED Talks Daily Can AI make us more human? A social psychologist and a business leader answer | Heidi Grant and Barry Cooper
199 snips
Oct 3, 2025 
Heidi Grant, a social psychologist focused on motivation and learning, joins Barry Cooper, president of NICE's CX division, to explore how AI can enhance human experiences. They discuss using AI in coaching and feedback, urging a growth mindset in the workplace. Both emphasize the importance of critical thinking and prompt engineering as essential skills. They advocate for employing AI to elevate human roles rather than replace them, and debate the balance between personalized content and shared experiences, highlighting AI's potential to foster healthier habits and emotional connections.
AI Snips
Chapters
Transcript
Episode notes
Practice Difficult Conversations With AI
- Use AI-driven simulations to practice hard conversations and receive in-the-moment corrective feedback.
- Practice in low-threat environments to experiment and reduce evaluation anxiety.
Use AI As A Coach, Not A Crutch
- Don't outsource learning entirely to AI; use it to coach and refine while you do the synthesis yourself.
- Build expertise by resisting shortcuts that stop you from doing core learning work.
Prompting Is A High-Performance Skill
- Prompt engineering is like mastering a high-performance tool: the better the prompt, the better the result.
- Prompt skill will be a key, evolving competency but may itself change as tools improve.