In this episode, Jaideep Prabhu speaks with Neil Milliken, former Global Head of Accessibility and Digital Inclusion at Atos, about the powerful intersection of AI and accessibility. Drawing on 25 years in assistive technology, Neil explains how today’s generative AI builds on foundations laid by early speech recognition systems and how AI can make work inherently assistive—from automated note-taking to large-scale compliance analysis. The conversation explores how inclusive design can drive mainstream innovation, the risks of bias in AI-powered recruitment and decision systems, and why accessibility should be embedded at the design stage, not treated as an afterthought. This is a thoughtful discussion on building AI that is inclusive, responsible, and impactful at scale.
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Cambridge Executive Business Insights