Human Capital Leadership

S9E18 - HBR Minute - The Most Engaged Employee in the World, with Marcus Buckingham

9 snips
Oct 18, 2020
Marcus Buckingham, researcher and bestselling author who pioneered strengths-based management, appears via an HBR video about employee engagement. He introduces the composite 'Barbara' and shares findings from a 19-country study. Short segments discuss how teams drive engagement, the power of side hustles, remote work plus belonging, and how leaders can create conditions for more engaged people.
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INSIGHT

Prototype Of The Most Engaged Employee

  • Employee engagement clusters into a clear composite profile called "Barbara" from a 19-country ADP study.
  • Barbara is a team-leading professional in services, with 5+ years tenure, remote work and a 31–60 minute commute, showing context matters.
INSIGHT

Team Membership Trumps Demographics

  • Being a member of a team is the single most powerful predictor of full engagement.
  • Marcus Buckingham emphasizes the team as a technology that knits individual differences into useful, coordinated work.
INSIGHT

Relationships Drive Engagement

  • Workplace relationships and trust strongly drive engagement and performance.
  • Jonathan H. Westover notes dysfunctional teams quickly erode excitement and make sustaining performance difficult.
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