Modern Wisdom #237 - Chris Voss - How To Negotiate Like An FBI Agent
96 snips
Oct 26, 2020 
Chris Voss, the former Lead International Kidnapping Negotiator for the FBI and best-selling author, shares intense insights from his high-pressure negotiations. He reveals the most powerful communication phrase and discusses how to effectively say no while fostering collaboration. Voss highlights the importance of emotional intelligence in negotiations, emphasizing empathy and understanding the other party's perspective. He critiques typical negotiation phrases like 'win-win' and shares strategies for de-escalating conflicts, drawing from unforgettable real-life experiences.
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Type Mismatches
- Be aware of personality type mismatches in negotiations.
- These can cause problems, like silence being interpreted as anger.
Building Confidence
- Practice a calm demeanor in low-stakes situations.
- This builds confidence for high-stakes negotiations.
The Calming Voice
- Use a calm, soothing voice like a "late night FM DJ voice."
- This can trigger a neurochemical calming effect in others and yourself.
