DataFramed #345 How to Drive Innovation with Brian Solis, Head of Global Innovation at ServiceNow
42 snips
Feb 9, 2026 Brian Solis, Head of Global Innovation at ServiceNow and bestselling author on leadership and change. He talks about taming AI info overload with agents and digital twins. He explains using storytelling and Pixar-style storyboarding to shift mindsets. He shares frameworks for spotting signals, shortening meetings, and turning belief into organizational action.
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Storyboard Before You Ask For Big Bets
- Use storyboarding to test believability and relatability before big investments.
- Let data inform the storyboard so stakeholders can see themselves in the future state.
Airbnb’s Pivot Via Pixar Storyboards
- Brian recounts Airbnb hiring Pixar storyboard artist Nick Sung to map host and guest journeys.
- The storyboards reshaped Airbnb from a logistics company into an experience company and convinced investors to back the change.
Follow A Six-Stage Mindshift Framework
- Follow a six-stage mind-shift journey: receive, perceive, weave, conceive, believe, achieve.
- Use the framework to turn signals into humanized scenarios that guide action.
