Through a career in hardware at software giant Microsoft and now managing devices and services at Amazon, Panos Panay has led teams to launch products like Alexa Plus, Windows 365, Windows 11 and the Microsoft Surface. In this conversation, Panos underlines the importance of a clear and well-communicated mission and vision in managing effective teams. He also shares how his team works to predict consumers’ needs and desires in a rapidly evolving tech and AI landscape.

Tech Unheard is a custom podcast series from Arm and National Public Media. Executive Producers Erica Osher and Shannon Boerner. Project Manager Colin Harden. Creative Lead Producer Isabel Robertson. Editors Andrew Meriwether and Kelly Drake. Composer Aaron Levison. Arm production contributors include: Ami Badani (CMO), Claudia Brandon, Simon Jared (media), Jonathan Armstrong, Ben Webdell (creative), Sofia McKenzie (social), Kristen Ray (PR), and Saumil Shah (Chief of Staff to the CEO).

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Panos Panay: On Humility and Empathy in Leadership