Money Box Energy Ombudsman Powers and Cheques
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Feb 21, 2026 Jennifer Adam, curator at the Bank of England Museum, maps the history and current use of cheques. Dr Andrea Barry, economist at the Centre for Aging Better, explores why more people work past state pension age. Dan Whitworth, Money Box reporter, reveals cases of energy companies ignoring ombudsman rulings. Bill Esterson, MP and Energy Select Committee chair, argues for stronger ombudsman powers and supplier accountability.
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Ombudsman Rulings Often Ignored
- Thousands of energy ombudsman rulings are not being implemented by suppliers within the 28-day deadline, leaving consumers frustrated.
- Bill Esterson says giving the ombudsman statutory enforcement powers is vital to stop suppliers ignoring decisions.
Ignored Ruling Caused Years Of Stress
- John switched supplier, paid his final bill, yet received repeated debt recovery letters even after an ombudsman ruling in his favour.
- Other listeners reported long delays and threats, showing emotional and financial stress caused by supplier inaction.
Working Past Pension Age Is Rising
- More people are working past state pension age: 2.1 million now, a 12% rise in five years, driven by longevity and financial need.
- Many work for wellbeing and identity, while a significant minority work because pension income is insufficient.