The Pulse by Wharton Digital Health Lauren Lisher, Mount Sinai Health Partners, on innovating care delivery in NYC
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Feb 5, 2020 
Lauren Lisher, Chief Product Officer at Mount Sinai Health Partners, shares her dynamic journey from healthcare startups to innovating care delivery in New York City. She discusses navigating the competitive healthcare landscape and the importance of partnerships in improving population health. Lauren emphasizes on-site health centers, effective specialty services, and understanding employer motives in care decisions. She also encourages MBAs to explore impactful roles in health systems and highlights the ongoing need for problem-solvers in healthcare.
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Health Centers At Work And Near Work
- Mount Sinai runs both on-site and near-site health centers, including Hudson Yards and Credit Suisse partnerships.
- They emphasize in-network care, specialty access, and integrating services across work, home, and family.
Specialty Access Is A High-Value Employer Offer
- Employers value specialty access like physical therapy and behavioral health offered on-site to reduce musculoskeletal spend and address acute need.
- Mount Sinai's system breadth matters when complex issues arise beyond typical vendor capabilities.
In-Network Steering Lowers Employer Costs
- Mount Sinai is 10–15% cheaper than academic peers, so steering patients in-network is a major cost lever for employers.
- Employers want amenities plus tangible cost-control strategies from health partners.