Digital Stratosphere: Digital Transformation, ERP, HCM, and CRM Implementation Best Practices How Our Digital Transformation
Nov 17, 2025
In this enlightening discussion, the speaker dives into the pitfalls of a seemingly simple email migration that unexpectedly derailed productivity. They highlight how small issues, like broken Teams links, can snowball into significant operational challenges. The conversation stresses that 80–90% user adoption isn't enough, as lingering nonfunctional users can create widespread problems. A call for clear success definitions and executive accountability in transformations is made, linking these micro-lessons to larger ERP and HCM projects.
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Small Migration, Big Disruption
- Eric Kimberling recounts a planned email and Microsoft migration that disrupted productivity more than expected.
- A backend migration broke user workflows like Teams links and calendar items, causing surprise operational impact.
Little Things Add Up
- Minor technical details can accumulate into major business problems during a migration.
- Seemingly small issues like broken Teams links created significant downstream pain.
Don't Accept Partial Adoption
- Test processes and technologies thoroughly before going live to catch hidden breakages.
- Aim for near 100% user readiness rather than accepting 80–90% adoption to avoid domino effects.