Digital Stratosphere: Digital Transformation, ERP, HCM, and CRM Implementation Best Practices Command and Control
Feb 26, 2026
A deep dive into why indecision sinks major transformation programs. Clear contrasts between command-and-control and consensus leadership, with examples of business vs IT conflict. Practical moments where executives must own decisions, verify progress, and temporarily tighten control before returning to normal governance.
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Leadership Not Technology Drives Transformation Failure
- Many transformation failures are not about technology but leadership style and lack of decisive command and control.
- Eric Kimberling argues the missing element is strong decision-making authority during high-change initiatives, which causes turmoil and project failure.
Command And Control Is A Situational Advantage
- Command and control means strong vision, authority, and decisive leadership rather than unanimous consensus on every decision.
- Kimberling positions command and control as suitable during uncertainty and rapid change, complementing consensus styles used for steady-state innovation.
Consensus Leadership Fails Under Turmoil
- Consensus-based leadership works when roles and strategies are clear but breaks down during overhaul and uncertainty due to resistance and slow alignment.
- Kimberling cites research showing decision latency is the top cause of transformation delays.
