In this episode Shelley speaks with Senior Manager of Volunteer Engagement, Tracey O’Neill, on the importance, benefits and sustainability of leading with influence.

Like paid employment, volunteers no longer remain with the one organisation for a lifetime, so working to retain them is a big focus. Her approach is to connect with volunteers on a personal level, to create a sense of community and also connect them with the passion and direction of the organisation.

She talks about the value that comes from volunteering and the transferrable skills that are gained, particularly for those in leadership. The biggest takeout from this conversation, for leaders, is knowing when you’re helping and when you might be hindering the ability for your people to contribute in a meaningful way - and removing as many barriers as you can.

Connect with Tracey: https://www.linkedin.com/in/traceyoneillcva/

Connect with Shelley: https://www.linkedin.com/in/shelleyflett/

Work with Shelley: https://shelleyflett.com

DAB April 08 - 2026