Sam Karpinski and I talk about how companies can work well with their partners and intermediaries to deliver great customer experiences, including figuring out what you want your partners to do for your customers, whether you're treatingt them more likely employees or customers, and how to enable partners to be successful.

McDonald's Menu Items From Around The World

Hilton Hotels Brand Standards

Sam Karpinksi on LinkedIn

Find me on LinkedIn

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Ep. 9 Great Partner Experience Enables Great Customer Experience