Customer Service Revolution | Customer Experience & Employee Experience Insights 124: The Ownership Mindset
Who says engineering and entrepreneurship can't mix?
In this episode of The Customer Service Revolution, John's guest, Kerry Siggins, is the dynamic CEO of StoneAge Holding and has successfully bridged the gap between these two seemingly polar worlds. From her engineering background to the helm of a tech company, Kerry has charted an unconventional path laden with personal and professional hurdles. Tune in as she recounts her early days at StoneAge, the challenges of being a young CEO, and her journey through some dark post-college years.
Do you know what dopamine is? Kerry's candid talk about her battle with addiction and recovery will offer you a unique perspective on this chemical messenger. Her story takes a sharp turn with an overdose on Labor Day in 2006, the wake-up call she needed to set her life on a different course. Listen as she sheds light on the role of dopamine in addiction and how understanding and naturally increasing it can help overcome dependencies.
But there's more to Kerry's story. It's about the transformative power of personal responsibility, about cultivating an "ownership mindset." She discusses how her personal experiences have informed her professional approach and the immense value they bring to leadership. Kerry stresses the importance of understanding what motivates individuals, celebrating their uniqueness, and being open to different perspectives. This is not just about overcoming addiction or running a company; it's about shaping your life, one decision at a time.
Are you ready for a profound conversation that combines science, business, and raw personal experience? Then this episode is for you.
Here are just a few takeaways:
- Kerry Siggins' journey from engineering student to CEO, including the transition from manual tools to automated equipment and IoT
- Her post-college struggles, falling into substance abuse and hitting rock bottom on Labor Day in 2006
- The role of dopamine in addiction and how she learned to increase it naturally for a healthier lifestyle.
- The concept of an "ownership mindset" and the importance of personal responsibility in cultivating it
- Her journey to recovery and understanding of personal responsibility and how it reshaped her approach toward life and work
- Understanding what motivates people, acknowledging their individuality, and being open to different perspectives
- How taking ownership of your life is the only way to empower yourself to create the life you want
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/cx-executive-academy-online
www.amazon.com/Ownership-Mindset-Handbook-Transforming-Leadership/dp/1637554346
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EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.