My guest for episode #240 is somebody I've wanted to interview for a long time, Leah Binder, the president and CEO of Leapfrog Group, "a voluntary program aimed at mobilizing employer purchasing power to alert America's health industry that big leaps in health care safety, quality and customer value will be recognized and rewarded." In this episode, Leah talks about the story behind Leapfrog Group, the scale of the patient safety problem in America, some efforts of Leapfrog Group to grade hospitals, the connections between Lean and patient safety, and other topics. Please check out Leapfrog Group and their Hospital Safety Score website. How does your hospital measure up? How do the hospitals in your community compare? What can hospitals be doing to close their gaps so they get an "A"? How can large businesses who pay for healthcare and have their employees' interest in mind, like manufacturers, help put positive pressure on healthcare to improve?
Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond