Tech Disruptors ServiceNow’s AI Control Tower and the Future of Workflows
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Oct 15, 2025 Amit Zavery, the President and COO of ServiceNow, dives into the transformative power of AI in the workplace. He discusses the creation of an AI Control Tower to enhance workflow orchestration across various systems, emphasizing AI as the new user interface. Zavery also explores how ServiceNow's agentic AI optimizes onboarding, ensuring compliance and better outcomes. With real-world examples from sectors like telecommunications and public agencies, he highlights the platform's capability to integrate legacy systems while driving productivity and industry-specific innovations.
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Bell Example: Massive Telco Automation
- Amit shares Bell's deployment: unifying 8,000 data silos to support 22 million customers and 12,000 technicians.
- The deployment automated virtual repairs and cut dispatch work, saving substantial costs per resolved customer call.
Keep Legacy Systems, Orchestrate Externally
- You do not need to migrate every legacy system to the cloud to gain AI orchestration benefits.
- Integrate on-prem and mainframe systems via connectors so ServiceNow can orchestrate workflows across existing investments.
Now Assist Drives Rapid Enterprise Adoption
- Adoption of Now Assist and ProPlus shows rapid uptake: 18 of the top 20 deals include these AI products.
- AI-enabled assistance delivers cost savings, productivity lifts, and faster employee access to information.