Customer-Centricity

Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She's a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.

Clients have given her the nickname, "Mary Poppins," because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Her new book, "Customers Know You Suck," (2022) is the customer-centricity how-to manual. Start investigating what's holding you back from improving customer-centricity. Learn how to be value-led: how much value we can frequently create for potential and current customers.

Connect with Jon Dwoskin:

Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!

Connect with Debbie Levitt:

Website: customercentricity.com LinkedIn: https://linkedin.com/in/debbielevitt YouTube: youtube.com/@CX-CC

*E – explicit language may be used in this podcast.