Customer Service Revolution | Customer Experience & Employee Experience Insights 093: Good Enough Now
Jess Pettitt is an author and keynote speaker. She believes to thrive in this world you have to ride two horses at once: one of humility and one of ego. This is why, while hosting and performing stand-up in NYC, she also worked as a diversity and inclusion specialist.
After a decade, Jess quit her day job but she still uses humor today to deliver actionable content related to everything you ever wanted to know about where leadership and diversity collide. Though often referred to as a thought leader, Jess responds that she just makes leaders think.
Jess works with toxic workplaces to help them build up the skills they already have. For example, we all have challenging conversations with the people we like and respect but we don't have these same challenging conversations with the people we don't like or respect. We have the skills but need to learn how to discern the two different buckets.
Today, Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jess about this process and the work she does within organizations. They also get into her background and what led her to do what she does today. Tune in to learn what "good enough now" means and benefit from all of Jess' incredible insights.
You Will Learn:
- All about Jess' background in performing stand-up in NYC and working as a diversity and inclusion expert.
- Why she got into diversity and inclusion in organizations.
- What it means to ride the two horses of humility and ego at once.
- Why you need to have a conversation about what you don't know you don't know for diversity, equity, and inclusion work to stick.
- How to do the best you can with what you have without getting sued, losing talent, or failing customers.
- How to avoid your blind spots.
- What "Good Enough Now" means.
- What you will learn from Jess' keynote at the 2022 Customer Service Revolution Conference.
Resources mentioned:
Register to see Jess speak at the 2022 Customer Service Revolution conference
Customer Experience Executive Academy
Customer Experience Executive Online Academy
The Customer Service Revolution Podcast
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EPISODE CREDITS:
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