The Jamie Sea Show

E183: How do I set better boundaries with my clients? | Dear Jamie

6 snips
Mar 4, 2026
A new entrepreneur navigates a client who keeps asking for more than agreed. Clear scope and onboarding practices get highlighted. Exact scripts to redirect out-of-scope requests are shared. Learn how to reset expectations mid-project and update contracts with care. Boundaries are framed as both practical business strategy and energetic self-protection.
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ADVICE

Put Scope In Writing At Onboarding

  • Do state deliverables clearly in a contract or agreement during onboarding so clients know what is in scope and out of scope.
  • Jamie Sea recommends listing deliverables, timelines, and resolution steps to prevent scope creep and enable charging for extras.
ADVICE

Use A Short Script To Redirect Out Of Scope Requests

  • Say a clear redirect script when clients ask for out-of-scope work: acknowledge, state it's out of scope, and offer an add-on with pricing.
  • Jamie Sea's exact phrasing: "Thank you... I would love to... however this deliverable is out of scope... discuss adding this... additional investment".
ADVICE

Refer Out Requests Outside Your Expertise

  • Refer out when a request falls outside your expertise and you don't want to do it.
  • Jamie Sea suggests offering a trusted referral to someone who specializes in that specific space to keep the client supported.
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