EPISODE SUMMARY

Increasingly, companies recognize the need to focus on the team member experience as the precursor to a compelling customer experience. Our guest today is no stranger to the team member experience and I'm excited to share some of his insights with you.

About Tony Sousa:

Tony is a Regional Manager at Embrey Management Services located in San Antonio, TX! Tony's path into the multifamily industry, like many, was unconventional - as he began his professional career as a journalist and host in Los Angeles, California. Tony, originally from San Jose, CA, began his property management career in Burbank where he advanced through a series of promotions from a community manager, to marketing and training, and operations manager for management companies to include Avalonbay Communities and Sequoia Equities Inc.

Learn More About Embrey

Topics of Discussion

Most Interesting Man in Property Management
Short-Comings
The beginning of COVID
As we near the end of COVID
Awesome Citations
Start. Stop. Keep.

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SHOW CONTRIBUTORS

Sharon Cauthen

Matthew Busch

492 Your Vulnerability Is Your Power