LIFTS Episode 111 - Strength, Pilates & Wellness Are Booming, But Something Isn't Adding Up? | Inside the Les Mills 2026 Global Fitness Report | with Sean Turner

Welcome to the latest episode of LIFTS, your bite-sized dose of the Latest Industry Fitness Trends and Stories.

In this episode, hosts Matthew Januszek and Mohammed Iqbal are joined by Sean Turner, CEO of Les Mills US, to explore one of the most persistent and misunderstood challenges in fitness today: member retention.

Drawing on decades of experience as both a club operator and global brand leader, this conversation examines why retention is not a content problem, but a human one. Sean shares how confidence, belonging, and experience design play a far greater role in long-term engagement than endless workout libraries or digital platforms.

As the industry continues to invest heavily in content, technology, and on-demand solutions, the discussion focuses on why fitness cannot be built like a streaming service and what actually drives consistency and behavior change. From group training and coaching quality to structured systems that scale, this episode highlights what operators often misunderstand about motivation and why members quietly disengage.

This episode moves beyond tactics and trends to highlight what fitness operators, brands, and leaders should prioritise if the goal is not just acquisition but long-term retention and meaningful participation.

In this episode, we cover: • Why retention is driven by confidence and belonging, not content volume • The "confidence gap" that prevents people from fully engaging in fitness • Why fitness isn't Netflix and why that analogy matters • How group training and coaching create long-term adherence • What operators misunderstand about motivation and disengagement • Lessons from Les Mills on building systems that drive retention at scale

👉 To learn more about Sean Turner, click here: https://www.linkedin.com/in/seandturner/ 👉 To learn more about Les Mills, click here: https://www.lesmills.com/

See comments for how to access the Global Fitness Report - add link - To download a copy of the Les Mills Global Fitness Report 2026 click here: https://www.lesmills.com/clubs-and-facilities/research-insights/fitness-trends/2026-global-fitness-report-strength-and-wellness-to-drive-next-wave-of-member-growth/ 👉 To learn more about our sponsor, EGYM, click here: https://bit.ly/3JzsosR

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0:00 Retention, attrition, and why the problem hasn't changed 3:30 Why fitness isn't Netflix (and why content fails) 7:30 Systems, operators, and the Les Mills perspective 11:30 Sponsor: EGYM 13:00 Confidence, intimidation, and why people disengage 22:00 Group training, belonging, and behavior change 34:00 What operators misunderstand about retention 48:30 Final lessons on experience, systems, and retention at scale