Digital Customer Service with Rick DeLisi

The CX Goalkeeper had the great opportunity to interview Rick DeLisi

LinkedIn Headline: Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" and "The Effortless Experience"

Highlights:

• 00:00 Game Start

• 00:56 Rick's Introduction

• 02:13 The Effortless Experience & experience engineering

• 06:40 Rick's Values

• 08:10 The weakness of book "the effortless experience"

• 11:40 Automation, Collaboration & Communication

• 16:05 The importance of talking to a customer service agent

• 20:40 The combination of technology and psychology

• 21:42: The evolution of customer service

• 23:40 what we are going to discuss in 10 years time about CX

• 25:19 Is the effortless experience the perfect one?

• 27:57 The Digital Customer Service Book

• 28:40 Rick's Contact Details

• 29:27 Rick's Book Suggestion

• 31:20 Rick's Golden Nugget

… and much more

more on: www.cxgoalkeeper.com/RickDeLisi

Guest's Contact Details:

• https://www.linkedin.com/in/rick-delisi-1122257/

Thank you, Rick.

#cxgoalkeeper #customerexperience #podcast #leadership