SHRM All Things Work Marcus Buckingham on the Post-Pandemic Workplace
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May 21, 2021 
Marcus Buckingham, research leader and author who studies strengths and engagement, joins to unpack post-pandemic work trends. He discusses pandemic-driven drops in engagement and resilience. He explains how regular one-on-ones cut turnover and why managers matter. He explores flexibility, remote days that boost engagement, and whether in-person presence truly drives innovation.
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Global Engagement And Resilience Are Alarmingly Low
- Global engagement and resilience are low with only 16% fully engaged and 17% highly resilient.
- Marcus Buckingham's 25,000-worker ADP study shows pandemic increased loneliness, stress, and feelings of loss of control, driving workforce suffering.
Run Weekly 15 Minute One-On-One Check Ins
- Check in one-on-one weekly for ~15 minutes focused on next-week priorities to cut turnover dramatically.
- Marcus reports this ritual can reduce turnover by about 67% when team leaders ask how they can help next week.
Prioritize Individual Connection Over Team Zooms
- Prioritize one-on-one connection over team Zooms; team meetings don't differentiate retention.
- Marcus advises HR to instruct leaders that weekly individual conversations matter more than virtual team gatherings.