Carrie Fletcher, a leadership development expert and lawyer who trains leaders at Cambridge and London Business School. She discusses how law firms have evolved in talent and leadership, why human skills like trust and rapport matter, and how AI is reshaping apprenticeship and the need to teach intentional human skills.
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insights INSIGHT
Development Gains Versus Reward Systems
Firms have improved people development but still fail to reward the human behaviors they claim to value.
Compensation and advancement systems often contradict leadership and collaboration goals.
volunteer_activism ADVICE
Measure Behaviors, Not Just Billables
Identify and measure the leadership and collaborative behaviors your firm values, then link them to rewards.
Use measurable standards for both financial metrics and human behaviors and actually measure them.
insights INSIGHT
Success Breeds Inertia
Law firm hubris and strong business performance reduce urgency to change, making transformation slow.
Successful firms often postpone deep change until a crisis forces action.
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On today's episode of Pioneers and Pathfinders, we're delighted to welcome Carrie Fletcher, a leadership development expert, lawyer, and longtime force for change in the legal profession. With more than 30 years of experience, Carrie’s work spans leadership workshops, executive coaching, consultancy, and thought leadership. As the global head of faculty at O Shaped, she works with law firms and legal departments to reimagine legal leadership through a client-centric, business-focused lens. At Cambridge University’s Møller Institute, Carrie helps global professional services leaders strengthen their leadership and strategy skills to achieve greater impact. She delivers master's level, team-based leadership programs at London Business School and collaborates with faculty there on leadership research and case studies. Carrie also serves as an affiliate instructor with Harvard Law School’s Executive Education program, working with partners and emerging leaders around the world.
In our conversation, Carrie reflects on how leadership development in law firms has evolved, what she's learned from working across global markets, how O Shaped equips lawyers for modern leadership roles, and the skills lawyers need not just to succeed, but to thrive in today's profession.
Read the full transcript of today's episode here: https://www.seyfarth.com/dir_docs/podcast_transcripts/Pioneers_CarrieFletcher.pdf
Pioneers and Pathfinders