Customer Service Revolution | Customer Experience & Employee Experience Insights 030: How To Be The Brand Customer's Can't Live Without
Chief Revolution Officer and best-selling author John DiJulius shares How to be the Brand Customers Can't Live Without.
In order to be the brand customers can't live without, you need to:
- Focus on Micro-Moments
- Avoid Empathy Fatigue
- Address the Relationship Deficit
- Train your employees on how to make an emotional connection in every interaction
- Utilize Relationship Hacks
- Justify a Relationship Tax
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
If you're interested in having John for a keynote or workshop live or virtually, email claudia@thedijuliusgroup.com for more information.
Your Hidden Superpower: The Kindness That Makes You Unbeatable at Work and Connects You with Anyone by Adrienne Bankert https://www.amazon.com/Your-Hidden-Superpower-Kindness-Unbeatable/dp/1400218144
If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
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