People Managing People How To Maximize The Power Of HR Through The Lens Of The Employee Experience (with Marcus Buckingham from the ADP Research Institute)
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Oct 28, 2021 
Marcus Buckingham, global researcher and New York Times bestselling author focused on strengths and the future of work. He discusses a new HR Experience Score, why 'HR knows me' matters most, how HR influences advocacy and talent brand, and why human-led interactions plus smart tech boost employee experience.
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Why We Needed An HR Experience Thermometer
- ADP built a reliable measurement for employees' experience of HR because no robust thermometer existed before.
- Marcus Buckingham designed 15 questions (3 per experience) from ~33,000 respondents across 25 countries to capture distinct HR experiences.
HR Must Make Employees Feel Seen
- The HR Experience Score distilled five hierarchical experiences measured by 15 questions after iterative culling.
- The surprising third tier asks whether HR knows and values the person, revealing HR's role in making employees feel seen.
HR Experience Directly Drives Talent Brand
- Employees who view HR as value promoting are far more likely to advocate the company as a place to work.
- The HR Experience Score links HR sentiment directly to talent brand and advocacy, a measurable lever for CEOs worried about hiring.