AI at HLTH: AI That Acts -The Rise of Intelligent Healthcare Agents

Today, host Sandy Vance sits down with Jeff McCool, the AVP of Healthcare Conversational AI at Amelia. Join a discussion with SoundHound AI, the leader in conversational intelligence, to learn how AI agents are helping healthcare companies overcome challenges like improving patient care and streamlining operations. Hear how the SoundHound Amelia Platform lets you build AI agents that understand, reason, and act so you can create the most seamless conversational experience.   

In this episode, they talk about:

• The types of healthcare organizations Amelia partners with
• How Amelia’s platform approach supports health systems in multiple ways beyond a single tool
• Working with clients to establish guardrails for safe and effective AI adoption
• How conversational AI is expected to evolve in the coming years
• Real-world implementation success stories and lessons learned
• What differentiates SoundHound AI’s agents and the broader ecosystem created through partnerships
• Advice for healthcare leaders at provider and payer organizations navigating next steps with AI

A Little About Jeff:

Jeff McCool works at the intersection of healthcare and AI, helping organizations use conversational technology to solve real operational challenges. He is AVP of Healthcare Conversational AI at Amelia, where he partners with health systems to deploy AI-powered virtual agents that improve patient and employee experiences while reducing friction in everyday workflows. His focus is on practical AI adoption, what works in production, how teams implement it, and how to scale responsibly.

Previously, Jeff held leadership roles at Ciox and Datavant Health, leading digital growth initiatives centered on interoperability, APIs, and healthcare data exchange. His background combines healthcare operations, technology, and go-to-market strategy. Jeff holds an MBA from UNC Kenan-Flagler Business School and a degree in Banking and Finance from the University of Georgia’s Terry College of Business.