Be Your Team's Hero with Adam Toporek

The CX Goalkeeper had the great opportunity to interview Adam Toporek

LinkedIn Headline: Helping organizations win with experience! ► Customer Service Expert ✪ Keynote Speaker ✪ Trainer ✪ Strategic Advisor

Highlights:

• 00:00 Game Start

• 00:50 Adam's introduction

• 03:09 Which values drive you in life?

• 04:24 it's never too late to win with CX

• 07:35 how do you define defense and attack in customer service?

• 09:38 how is it possible to prevent hassle for customers?

• 14:02 employee empowerment

• 19:08 3S Process and the CATER Process

• 22:52 Employees remuneration

• 26:13 The Future of CX

• 28:32 Adam's book suggestion

• 29:35 Adam's contact details

• 30:01 Adam's Golden Nugget

and much more

#cxgoalkeeper #customerexperience #podcast #leadership