Becker’s Healthcare Podcast Innovation, AI and the Future of Hartford HealthCare with Jeff Flaks
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Mar 3, 2026 Jeff Flaks, CEO of Hartford HealthCare, leads innovation in AI, virtual care, remote monitoring and strategic partnerships. He discusses 24/7 virtual services, AI imaging and documentation tools, future trusted chatbots and personalized navigation. He also outlines a major cancer-care partnership to expand local access and research opportunities.
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AI Is Making Healthcare More Human
- AI and modern tech are making healthcare more human by returning clinicians to higher-value work.
- Jeff Flaks cites AI easing provider burden and improving efficiency so clinicians can practice at top of license.
HHC 24-7 Delivered Thousands Of Virtual Visits
- Hartford HealthCare launched HHC 24-7 with K Health to provide virtual visits around the clock.
- Flaks reports over 40,000 users since March and 250–300 visits daily, expanding access without bricks-and-mortar visits.
AI Accelerates Imaging In The ED
- AI-assisted imaging reads accelerate ED workflows and improve thoroughness before radiologist validation.
- Flaks calls this revolutionary for scaling imaging capability and delivering faster results in emergency settings.