Dr. Doug Noll: -- ...keep your cool when dealing with someone who's upset and out of control.

If you find it uncomfortable to deal with difficult people and highly emotional problems, stay tuned! Our guest is distinguished attorney Doug Noll, who has a lot to say about how we can improve our skills in handling such situations. Whether you're faced with an angry boss, colleague, client or family member, Doug says you can learn the skills necessary to keep your cool when dealing with someone who's upset and out of control.

Doug is the co-founder of the award-winning Prison of Peace Project, which teaches long-term inmates in maximum security prisons to be peacemakers and mediators. Doug's latest book is called, "De-Escalate: How to Calm an Angry Person in 90 Seconds or Less".

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