SOR 715 Choosing Reliable Suppliers

How do you identify a 'good' supplier? Many organizations focus on the 'supplies.' This means value for money, apparent capacity and capabilities and so on. But what happens when you need an issue to be resolved ... and your supplier needs to be part of the solution. If you have just selected suppliers based on the supplies ... then good luck! It is usually much more useful to focus on the human beings in the supplier organization and not the things that appear in the glossy brochures. Keen to learn more? Listen to this podcast!